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  • Next dispatch in:
  • Order before 1pm for SAME DAY DISPATCH (Monday-Friday excluding Bank Holidays)

About Us

iGO Optical Ltd is a Prolens company, since 1959 the Home of Contact Lenses

Prolens, the Swiss supplier for opticians/ optometrists and ophthalmologists offering the largest range of contact lenses, care products, accessories and everything you need for dry eye.

Making A Purchase

To make a purchase you need to have an online account set up with us. So please Contact Us with your practice details and we can put this in place.

If you already have an account please Login here.

Shipping and Handling

UK (FREE over £100.00)
    £4.00 1st class (1-2 working days)
    £8.00 Special Delivery* (next working day)

Delivery Schedule

We aim to dispatch orders placed before 1pm Monday to Friday the same day (excluding bank holidays). Orders placed after 1pm will leave on the next working day (so on Friday this will normally mean Monday).

*Special Delivery does not cover Saturday delivery. Therefore, orders placed after 1pm Thursday and before 1pm Friday will be despatched on Friday and delivered on Monday. Also Special Deliver does not offer next day delivery to Northern Ireland, certain parts of the Scottish Highlands and offshore islands (e.g. Channel Islands).

Any dates quoted for delivery of the goods are approximate and the Seller shall not be liable to the Customer for any loss or damage whatsoever sustained by the customer as a result of any failure to comply with any estimated delivery date.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Claims Relating to Delivery

Goods Damaged: Claims in respect of Goods damaged in transit must be notified in writing to the Seller and any nominated carrier within 7 days from the date of delivery. The Customer must hold all damaged Goods for a reasonable time to enable the Seller to inspect them and verify that they are damaged.

Non-Delivery: Claims in respect of non-delivery must be notified in writing to the Seller within 7 days from the date of receipt of the delivery note, invoice, or statement whichever is the first document to arrive.

Short Delivery: Claims in respect of short delivery must be notified in writing to the Seller within 7 days from the date of delivery of the Goods.

Returns Policy

Goods can be returned for exchange or credit within 14 days from the date of delivery of the goods provided that:

    All returns for credit or exchange must be accompanied by the delivery note; and
    All goods must be in a re-saleable condition, with any tamper-proof seal intact.

All postage charges relating to the return of goods to the Seller are the responsibility of the Customer. The Seller shall not accept liability for returned Goods lost in transit.

Tax Charges

All prices quoted exclude UK VAT where appropriate.

Reaching Us

This site is owned iGO Optical Ltd and managed by Butterflies Healthcare Ltd. If you need to reach us, our contact details are:
    iGO Optical Ltd
    The Granary
    Manor Park
    Warkworth
    Banbury
    OX17 2AG

    
    Phone: 0844 736 2579

We aim to respond to all email enquiries within 24 hours.

iGO Optical Ltd is a company registered in England and Wales with company number 05729682.
Butterflies Healthcare Ltd is a company registered in England and Wales with company number 5475756.

Privacy Policy

iGO Optical Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

Read our full Privacy and Cookie Policy here.

Remittance Terms

Our payment terms are 30 days net and title of the Goods does not pass to the Customer until payment has been received. Payment shall only be deemed to have been made on receipt of cleared funds in sterling by the Seller's bank.

If the Customer fails to make any payment on the due date, then without limiting any other right or remedy available to the Seller, the Seller may:
    a. cancel the Contract or suspend any further deliveries to the Customer;
    b. withdraw any credit facilities provided to the Customer;
    c. appropriate any payment made by the Customer to such of the Goods (or the good supplied under any other contract between the Customer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Customer); and
    d. charge the Customer interest (both before and after any judgment) on the amount unpaid, at the rate specified from time to time under The Late Payment of Commercial Debts (Interest) Act 1998, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
Credit information: In compliance with the Data Protection Act 1998, for all credit applications the Seller may make a search with a credit agency, which will keep a record of that search and will share the information with other businesses. The Seller may also make enquires about the proprietor/partners/directors of the Customer with a credit reference agency.

The Seller will monitor and record information relating to the Customer's payment record and such records will be made available to credit reference agencies, who will share that information with other businesses in assessing applications for credit and fraud prevention.

© 2022 - 2024 iGO Optical Ltd a Prolens company, in partnership with Butterflies Healthcare Ltd

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