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  • Next dispatch in:
  • Order before 1pm for SAME DAY DISPATCH (Monday-Friday excluding Bank Holidays)

Shipping and Handling

UK (FREE over £100.00)
    £4.00 1st class (1-2 working days)
    £8.00 Special Delivery* (next working day)

Delivery Schedule

We aim to dispatch orders placed before 1pm Monday to Friday the same day (excluding bank holidays). Orders placed after 1pm will leave on the next working day (so on Friday this will normally mean Monday).

*Special Delivery does not cover Saturday delivery. Therefore, orders placed after 1pm Thursday and before 1pm Friday will be despatched on Friday and delivered on Monday. Also Special Deliver does not offer next day delivery to Northern Ireland, certain parts of the Scottish Highlands and offshore islands (e.g. Channel Islands).

Any dates quoted for delivery of the goods are approximate and the Seller shall not be liable to the Customer for any loss or damage whatsoever sustained by the customer as a result of any failure to comply with any estimated delivery date.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Claims Relating to Delivery

Goods Damaged: Claims in respect of Goods damaged in transit must be notified in writing to the Seller and any nominated carrier within 7 days from the date of delivery. The Customer must hold all damaged Goods for a reasonable time to enable the Seller to inspect them and verify that they are damaged.

Non-Delivery: Claims in respect of non-delivery must be notified in writing to the Seller within 7 days from the date of receipt of the delivery note, invoice, or statement whichever is the first document to arrive.

Short Delivery: Claims in respect of short delivery must be notified in writing to the Seller within 7 days from the date of delivery of the Goods.

Returns Policy

Goods can be returned for exchange or credit within 14 days from the date of delivery of the goods provided that:

    All returns for credit or exchange must be accompanied by the delivery note; and
    All goods must be in a re-saleable condition, with any tamper-proof seal intact.

All postage charges relating to the return of goods to the Seller are the responsibility of the Customer. The Seller shall not accept liability for returned Goods lost in transit.

© 2022 - 2024 iGO Optical Ltd a Prolens company, in partnership with Butterflies Healthcare Ltd